FOR IMMEDIATE RELEASE – April 26, 2021
CONTACT: Melissa Hodgson ABC APR | 985-898-4131 | mhodgson@stph.org
COVINGTON – Women’s Choice Award has once again ranked St. Tammany Health System among its list of Best 100 Hospitals for Patient Experience in its size category, medium hospitals and health systems.
According to the Agency for Healthcare Research and Quality, good patient experience positively correlates to disease management, adherence to treatment plans and health outcomes. Providing a positive patient experience is also good for business as it results in greater employee morale and satisfaction, thereby reducing turnover and helping recruit top talent. It also keeps patients loyal and happy and less likely to change providers or systems again helping the bottom line.
There is also strong correlation between providing good patient experience throughout her journey and improved clinical quality measures including increased HCAHPS scores making the investment a win-win for all. According to a survey of healthcare consumers, 82% of consumers would switch a healthcare provider as the result of a bad experience. And 86% of women would travel up to 50 miles for a hospital that was rated best inpatient experience.
“Hospital choice is a critical decision, particularly for women, who make over 80% of healthcare decisions and providing a great experience for her throughout her patient journey is a win-win for all involved. Our designation makes it easier for her to choose a hospital where she and her family are more likely to have a better experience and outcome” said Delia Passi, founder and CEO of the Women’s Choice Award. “To help women simplify their choices, the 100 Best Hospitals for Patient Experience are awarded because they excel in the patient’s willingness to recommend, as well as doctor communications, staff help, cleanliness, providing recovery information, explanation of medications, communication by nurses and peacefulness of the room at night.”
The methodology used to select STHS as one of America’s 100 Best Hospitals for Patient Experience is unique in that it evaluates specific Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results along with primary research about women’s healthcare preferences.
The Women’s Choice Award collects the data for the following HCAHPS survey measures and uses a weighted average to award the best hospitals for patient experience:
- Effective communication with nurses and doctors
- Responsiveness to requests for help
- Providing patient recovery information
- Explanation about medications before being administered
- Bathroom and room cleanliness
- Peacefulness of room at night
- Patient recommendation rating
For more information on America’s 100 Best Hospitals for Patient Experience, please visit https://womenschoiceaward.com/best-patient-experience
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The heartbeat of its community, St. Tammany Health System cares for patients and families with excellence, compassion and teamwork. It is recognized for quality, safety and service excellence by CareChex, Leapfrog, Healthgrades, Hospital Compare, Women’s Choice and US News & World Report. St. Tammany Parish Hospital Service District No. 1 and Ochsner Health work together in partnership to improve the community’s health and quality of life. Together, west St. Tammany’s top two independent health leaders represent the most complete system of care, aligning behind the common goals of improving access, expanding specialty care and making care affordable. Under their agreement, each retains its autonomy; neither manages nor owns the other. Self-supporting, not-for-profit STHS is A+ rated by Fitch and receives no tax funding. More at StTammany.health
ABOUT THE WOMEN’S CHOICE AWARD®
The Women’s Choice Award for Best Hospitals™ is a trusted referral source and coveted credential that identifies the nation’s best hospitals based on robust criteria that includes relevant clinical performance, patient satisfaction and appropriate accreditations. The Best Hospitals demonstrate exceptional ratings, providing the highest level of care and commitment to their patients’ health and well-being. The Women's Choice Award is the only designation that takes into consideration the preferences of women when selecting a hospital. Visit http://www.womenschoiceaward.com/ to learn more.